Bangladesh Railway Ticket Refund & Cancellation Policy
Booking train tickets online is convenient, but sometimes travel plans change. Bangladesh Railway provides a structured and transparent refund system for both online and counter tickets. This guide explains how to cancel your ticket, request refunds, and handle payment-related issues safely.
Cancellation Charges
| Cancellation Time | Deduction |
|---|---|
| 24+ hours before departure | 15% of fare |
| 12–24 hours before departure | 20% of fare |
| 4–12 hours before departure | 25% of fare |
| Less than 4 hours | 50% of fare |
| After departure | No refund |
Online Refund Process
- Log in to your account
- Go to Purchase History
- Select your ticket
- Click on Refund and confirm
If your ticket has already been printed from a station counter before the journey date, it will not be eligible for online refund. In that case, you must visit the station counter.
Counter Refund Process
Visit your departure station and contact the refund counter. Provide your ticket details, and the staff will process your refund based on official rules.
Payment Issues & Failed Transactions
If your payment is deducted but the ticket is not issued, contact your payment provider:
- bKash: 16247
- Nagad: 16167
- Rocket / DBBL Nexus: 16216
- Upay: 16268
- Visa / Mastercard: Contact your issuing bank
Identity & Account Issues
If someone has registered using your NID, you can claim ownership by contacting support.
Email: support@railwayticket.bd
- SIM ownership document
- NID card copy
Technical Support
For booking errors, login issues, or refund delays, contact:
support@railwayticket.bd